Which computing devices does the school intend to give to the students?

  • For students of Grade 1-5, the school shall be providing iPad kits, which comprise an iPad and a protective casing.
  • For students of Grade 6-8, the school shall be providing iPad pro kits, which comprise of iPad, Apple smart keyboard and a protective casing.

IS IT MANDATORY FOR EVERY STUDENT TO GET THESE SCHOOL ISSUED COMPUTING DEVICES OR CAN THEY USE PERSONAL DEVICES?

As per the new school policy, for all students enrolled with the GIIS East Coast Campus, it is mandatory for students to use a school issued Apple device. Students shall not be allowed to use their personal devices in the school w.e.f 30th Sept 2018. During this interim period, students can continue to use their personal devices within the campus, and will be provided with an official school device.

This policy is being implemented so that all the students have a uniform learning experience on the Campus and are technologically self-sufficient in their learning journey.

Apple, through its enterprise solutions, enables the school to manage all the devices and distribution of apps remotely. This further helps in security and ensures safe use of devices.

By standardising on all Apple devices, there are several benefits to the teachers and students in respect of easy deployment of apps, easy management and monitoring of devices by teachers in class and simplified technical support and replacement.


WHEN WILL THE SCHOOL BE PROVIDING IPAD, IPAD PROS AND MACBOOKS To STUDENTS?

The school will be processing all the consent forms and expects all the forms and deposits to be received by the stated dates. The school shall be ordering all the computing devices at one go and expects to distribute the devices within 6 weeks from the point of ordering the devices.


How do I connect to school Wi-Fi?

The details of school Wi-Fi will be provided soon. 

WILL THE STUDENTS BE ISSUED with OFFICIAL APPLE ID OR DO THE STUDENTS USE THEIR OWN PERSONAL APPLE IDs?

Yes. When the school issues the apple device, it will generate a managed Apple ID for every device. This means that when the student receives the apple device, it will be pre-set with the official school Apple ID for the specific student, which cannot be changed by the student.  This managed Apple ID is strictly to be used for school issued devices only and students should not use these Apple ID’s on personally owned apple devices. As Apple ID is the basis of distributing apps on all devices, students are required to use the Apple ID on school issued devices only.

Click on the button to read about the managed Apple IDs.


IS THE STUDENT ABLE TO DOWNLOAD ANY APPS ON THESE SCHOOL ISSUED DEVICES?

The school’s IT policy shall prevent students from downloading any apps they wish to, and the distribution of apps is strictly through the school device management systems.

Only their teacher will determine which apps are to be downloaded for the classroom purpose and such apps will be automatically updated in these computing devices.


CAN I AVOID ORDERING THE APPLE DEVICE NOW OR CAN I ORDER IT LATER?

The school is procuring Apple devices in bulk, which would make it beneficial for parents to take advantage of special prices under this scheme at this point in time.  

CAN I OPT OUT OF THE SCHEME?

As we have said earlier, the SMART Campus wishes to give a uniform experience to all students. Thus each student is expected to receive a school issued device.


HOW DO I PAY THE DEPOSIT TO THE SCHOOL?

Parents are requested to sign a consent form for school to issue the apple device and submit to the class teacher. This is to allow school to order the devices in bulk.

Parents can pay the deposit  either by cheque (submitted with the consent form) or indicate if they would like the school to debit the amount via the school fees GIRO deductions.

After receiving the consent forms and cheques, the school shall generate an e-receipt and email to them. Where parents have permitted the school to debit the amount via school fees GIRO mechanism, the school shall raise the e-invoice and process the deposit collection via GIRO at the next GIRO cycle. The exact date of GIRO collection will be mentioned on the e-invoice.

For the sake of clarity, the school does not charge any fee for usage of iPad and is charging a deposit to secure the return of the device.

Below is the table indicating deposit applicable for the respective grades.

Screen Shot 2018-06-16 at 3.53.16 PM.png

WHY IS SCHOOL NOT ALLOWING PERSONAL DEVICES?

Personal devices cannot be managed through central Apple device management tools, as these device are not in name of GIIS, in the apple company database. Only a device that is issued by Apple in name of the GIIS school and later issued to student can be managed. All the device info is passed on from Apple factory to Apple company and then to the GIIS school.

WILL THE DEPOSIT RATES BE SAME IN FUTURE?

The deposit is strictly linked to the price Apple charges which may vary in future. Apple has given bulk prices now and same shall be subject to change in future.

IS THE SCHOOL CHARGING FOR THESE COMPUTING DEVICES?

 The school has made arrangements with Apple Inc. to procure iPads at a discounted rate, (see table below for student prices) and includes AppleCare Enterprise or ACE, a very comprehensive technical support and replacement policy, valid for the next 3 years.

In order for the students to receive these official school iPads or MacBooks, parents are required to pay a refundable deposit equal to the amount chargeable by Apple company.

This refundable deposit will be returned to the parent at the time of relocating out of the school and upon returning the iPad/MacBook in a working condition.

The same has been authorised by the Skills Future SG - Council for Private Education (CPE) ministry.

WILL THE STUDENTS BE ALLOWED TO BRING THEIR DEVICES HOME?   

Students of Grade 6 and above will be able to bring home the iPads everyday after school.

Students of Grade 1-5 will be required to retain the iPads in classroom on all school working weekdays and would be allowed to take it home on weekends or during school vacation periods.

WILL I GET MY DEVICES UPGRADED FREE OF CHARGE?

There are no plans of upgrading the devices issued under this scheme.

CAN THE STUDENT BRING THEIR OWN PERSONAL COMPUTING DEVICES AND USE IN THE CLASSROOM?

The school IT policy has been updated for the campus. It prohibits a student from using personal devices such as iPads and laptops in the campus. This is to keep the entire school environment safe and secure and to allow easy managements of devices and apps download on the student devices.

This IT policy applies to use of any devices by students and includes all forms of tablets and laptops, regardless of whether they are connected to the school's WI-FI network or not. The school will provide a 90-day window for all students to procure the school-provided iPads.


IS THERE ANY HELPLINE WITHIN CAMPUS TO REPORT ANY HARDWARE SOFTWARE ISSUES WITH MY COMPUTING DEVICE?

The campus based Student Service Centre (SSC) (located next to Gandhi centre) shall respond to all the hardware / software issues and requests of repairs or replacement. The SSC shall be providing the L1 support to the students and determine if the device needs to be sent to Apple for further repairs.

The school has signed a comprehensive AppleCare Enterprise programme in which Apple shall provide free repair and maintenance for all such faulty devices. When the device is under repair a spare device may be provided to the student subject to availability.

In the event of accidental or intentional damages, Apple may charge for such repairs, the same shall have to be paid by the parent.

*AppleCare Enterprise is subject to terms and conditions of Apple Inc.

IS THERE ANY APPLE HELPLINE TO REPORT HARDWARE OR SOFTWARE ISSUES WITH MY COMPUTING DEVICE?

Apple has setup a dedicated Apple GIIS Hotline 800 186 1015 (Singapore Toll Free) for technical support issues, exclusively for GIIS students. This hotline can be accessed by the GIIS students on 24x7 basis. GIIS students need to enter the pin code (2927) to identify themselves as GIIS students and further access the support services.This hotline is not open to members of public.

The student can approach the Apple GIIS Hotline for any issues in relation to the hardware or software support. Under the AppleCare Enterprise programme, any GIIS student who’s using the school issued computing device can directly approach this hotline..

On this link, you will be able to locate the various location HelpLines: https://locate.apple.com/findlocations

On this link, you will be able to locate the device and the issue pertaining to the device: https://getsupport.apple.com/?caller=grl&locale=en_SG


DOES THE SCHOOL PROVIDE FOR ANY CHARGING FACILITIES?

For students in Grade 1-5, where the students have been issued iPads, the classes will have in-class secure iPad charging cabinets, which can charge up to 40 iPads at a time.

For students in Grade 6-8 where the students have been issued iPad Pros and for students in Grade 9-12 who have been issued MacBook air, students have to use their own chargers to keep their devices charged.

All the classrooms in S block have been equipped with sufficient floor based power sockets or SOB (Service Outlet Box) to charge their devices. Limited classrooms of the S block will have USB chargers pre-installed on the school desks.


CAN I VISIT ANY APPLE STORE OR AUTHORISED APPLE RETAILER TO REPORT/FIX MY COMPUTING DEVICE?

Yes, you can visit an Apple store worldwide or Apple’s authorised repair centres and seek the necessary repair services. The repair centres will have all the warranty information and will be able to carry out the necessary works.  

Apple, Orchard Road

270 Orchard Road
238857 Singapore

A.lab Changi City Point

Apple Authorized Service Provider

Changi City Point, 5 Changi Business Park Central 1, #01-55
486038 Singapore
+65 6784 1318

Qcd Wheelock

Apple Authorized Service Provider

Wheelock Place, 501 Orchard Road, #05-13/14
23880 Singapore
+65 6555 0500

Qcd Tradehub21
Apple Authorized Service Provider

8@tradehub21(Facing Mainroad), #02-08, No.8, Boon Lay Way
609964 Singapore
+65 6515 2010

A.lab Plaza Singapura

Apple Authorized Service Provider

Plaza Singapura, 68 Orchard Road, #04-12b
238830 Singapore
+65 6784 1318


OTHER THAN SINGAPORE, in WHICH OTHER COUNTRIES CAN I GET SUPPORT FOR MY DEFECTIVE SCHOOL ISSUED DEVICE?

ACE services are available in more than 30 countries. On the link, you can find the countries where the ACE services are available: https://www.apple.com/legal/sales-support/applecare/applecareforenterprise/

As mentioned, repair services can be availed from any Apple Authorised Service Provider (AASP) or through any Apple Retail Store (ARS).

DO I GET THE FAULTY DEVICE REPLACED THROUGH SSC OR THROUGH AN AUTHORISED APPLE REPAIR CENTRE?

We strongly recommend that if any school issued device is faulty and needs a replacement, the student should approach the SSC and SSC would get the device replaced from Apple. SSC may even give a immediate replacement against the faulty device in case it has sufficient stocks.  


DO I HAVE TO INFORM THE SCHOOL OR STUDENT SERVICE CENTRE (SSC) IF THE AUTHORISED APPLE REPAIR CENTRE WERE TO DIRECTLY REPLACE THE DEVICE?

All apple devices shipped from the Apple factory, are pre-registered with Apple for exclusive GIIS use. That means that Apple has all information about the ownership of the device, which in this case is the school.

Now if any Apple centre whether in Singapore or overseas, were to replace the faulty device, the replacement device ID and other information would be updated by the repair centre in the Apple company central database.  

The school device management systems, which are linked to Apple systems directly, would immediately get its device informations updated for that particular student and would know that the XX serial no apple device has been replaced with YY serial number. The school SSC would know that this students device has been replaced.

Thereafter, when the student official Apple ID is used on the replacement device, all the apps which were installed on the previous device will get installed on the new device.  Thus there is no need to inform anyone at the school after any device replacement.


DOES APPLECARE PROVIDE REPLACEMENTS FOR LOST IPADS?

In the event any iPad is lost or stolen, apple care does not provide any free replacement and the cost of the replacement will be borne by the parent.

The deposit paid by the parent towards the device shall be used to offset the cost of lost device.

To receive a replacement device, parents are required to sign a new consent form and submit it together with a deposit cheque. Subsequently the school shall send an e-invoice and receipt for the deposit and provide a replacement device to the student from its existing stock.   

WHAT HAPPENS IF THE IPAD HAS WEAR AND TEAR?

In case of wear and tear of the iPads, the parents are liable to pay for the charge.

ARE THE IPADs PROVIDED WITH PROTECTIVE COVERS?

All iPads are provided with iPad covers which have been tested for quality.


IN THE EVENT THE COMPUTING DEVICE IS MISPLACED, IS THERE A WAY TO TRACK THE LOCATION?

In case the device is misplaced, the student should approach the GIIS staff, who will be able to view the location of the missing device, provided the device is not powered off and location services is not disabled. It is therefore advisable that location services be always turned on.


IS THE WARRANTY VOID IF MY DEVICE IS REPAIRED BY AN UNAUTHORISED APPLE VENDOR?

As is the case with all major product and services suppliers, the Apple warranty will be null and void if any unauthorised repair centre were to make changes to the Apple device. If the device is later sent to Apple for any further repairs, then Apple may charge for such repair services and materials, and such charges will have to be paid by the parents.

If the Apple warranty is void, the deposit being held by the school against the device shall be forfeited. Therefore parents are strongly advised to either approach the SSC or any authorised repair centres only, as this would be mostly free for charge, subject to Apple Terms and Conditions. The validity of the Apple warranty is subject to Terms and Conditions of Apple Inc and shall be void if anyone were to jailbreak or open the iPad or MacBooks.

Therefore, the students are requested to always approach the following in order of priority.

  1. 24x7 Apple Hotline - for all technical support issues with device

  2. GIIS SMART Campus SSC - for all support or replacements

  3. Apple authorized repair centres - for support